These terms apply to online orders placed through VAAS SmartShop, operated by VAAS Electric India Pvt. Ltd. Corporate enquiries, quotations and projects remain under their applicable written documents and the corporate Website Terms.
Seller and support
For SmartShop product and order support, contact support@vaaselectric.com. The seller is VAAS Electric India Pvt. Ltd. The applicable GST details appear on the tax invoice.
Products and quantities
Each product is identified by its SKU. Check the listed specifications before ordering. Products are sold per piece unless a product page expressly states a different sale unit. Manufacturer Standard Packing Qty does not set a minimum order quantity. A product shown as unavailable or Notify Me cannot be purchased through checkout.
Price, tax and order total
The product page and checkout display the price, applicable GST and delivery charges, if any. The payable total is shown before payment confirmation. The invoice reflects the applicable verified GST treatment. If an obvious listing error affects an order, we will contact the buyer before fulfilment and offer a lawful resolution, including a refund if payment was collected.
Orders and payment
Placing an order requests the selected products at the checkout total. An email acknowledgement records receipt of that request. Fulfilment remains subject to payment, stock, address and legal checks. If a paid order cannot be fulfilled, we will contact the buyer and process the applicable refund through the original payment route or another agreed lawful route.
Delivery
Available delivery options, charges and estimates are shown at checkout. The buyer should provide a complete, serviceable address. For a consignment at or above the ₹50,000 E-Way Bill threshold, dispatch remains on hold until required details are manually entered and checked. We will communicate material fulfilment delays and available remedies.
Wrong, damaged, defective or missing products
Report a claim to support@vaaselectric.com within 7 days from delivery with the order number, SKU and available evidence, as described in the Return & Replacement Policy. Claims are verified. VAAS bears reverse shipping for an approved wrong, damaged or defective replacement or VAAS-fault missing shipment. An approved replacement is ordinarily the same product and specification, subject to stock. If it cannot be supplied, the applicable refund or other lawful remedy will be offered. Change-of-mind returns are not offered. Mandatory consumer remedies are unaffected.
Warranty and safety
Any product warranty is only as stated on its product page or in applicable manufacturer documents. Selection, installation and use should follow manufacturer instructions and electrical safety requirements.
Invoice, privacy and order support
We use checkout details for the invoice and order communications under the Privacy Policy. Order and invoice communications may also be copied to our orders team at orders@vaaselectric.com. Contact support@vaaselectric.com for an order issue or complaint.
Grievance Officer
For a consumer complaint or escalation, contact support@vaaselectric.com. We will acknowledge and address the complaint through this contact.
Applicable rights
These terms are subject to mandatory Indian law. Nothing removes statutory remedies or access to a competent consumer forum. Mandatory law controls if a term conflicts with it.
