Return & Replacement Policy

1. No Change-of-Mind Returns

Products are non-returnable and non-replaceable when the customer changes their mind or makes a selection mistake.

• Wrong Ampere, rating, Pole, Curve, Model, Series or specification selected by the customer
• Wrong quantity or excess quantity ordered
• Product no longer required
• Compatibility or application selection mistake
• Another product or price found after ordering

2. Replacement Eligibility

Replacement may be considered only for:

• Wrong product delivered by VAAS SmartShop
• Product damaged in transit
• Product defective on delivery
• Missing product, item or supplied accessory attributable to VAAS

Every request is subject to verification and approval.

3. Seven-Day Request Window

A damaged, defective, incorrect or missing-product claim must be reported within 7 days from the date of delivery. After this period, a manufacturing defect will normally be handled under the applicable manufacturer warranty.

4. Claim Verification

VAAS SmartShop may request product, nameplate, packaging and shipping-label photographs; a video showing the issue; and installation or application details. Evidence submission does not automatically approve a replacement.

5. Product Return Conditions

Where return is required, the original product, packaging, supplied accessories, manuals/documents, labels, serial numbers and identification markings must be retained. The product must not be intentionally altered, dismantled or tampered with.

6. Installed, Used or Customer-Damaged Products

Replacement may be refused when the issue results from incorrect installation or wiring, wrong voltage/application, overload, external short circuit, improper handling/storage, water or moisture exposure, post-delivery physical damage, tampering, modification or use contrary to manufacturer specifications.

7. Reverse Shipping

For an approved VAAS-fault claim involving a wrong product, transit damage, defect on delivery or a missing/wrong shipment, reverse shipping will be borne by VAAS SmartShop. The customer will not be charged reverse freight for an approved claim.

8. Partial Quantity Claims

If only part of an order quantity is affected, verification, reverse pickup and replacement will apply only to the approved affected quantity.

9. Replacement Scope

An approved replacement is for the same product and specification, subject to stock availability. It cannot be used to change rating, pole, curve, model, series, brand, specification or quantity requirement.

10. Exceptional Refund

If an approved replacement cannot be fulfilled because stock is unavailable or for another valid operational reason, VAAS SmartShop may issue an eligible refund after verification and claim closure. The eligible affected product amount is reviewed after verification. Any paid outward delivery charge and its related GST are reviewed separately on a case-by-case basis, including cancellations, partial quantity claims and VAAS-fault claims. The approved refund breakdown will identify product, delivery and tax amounts. Delivery charges are neither automatically excluded nor automatically refunded. This does not restrict remedies available under applicable law.

11. Manufacturer Warranty

After the initial 7-day period, manufacturing defects are normally governed by the respective manufacturer or brand warranty, subject to product type, proof of purchase, serial number, installation conditions and manufacturer terms.

12. Important Customer Responsibility

Electrical products are supplied against selected technical requirements. Customers should verify rating, pole, curve, model, series, voltage, application and compatibility before placing an order.