VAAS SmartShop FAQ
How can I order?
Products marked available can be purchased in the quantity of individual pieces shown on the product page. For unavailable products, use Notify Me or Request a Quote. Manufacturer standard packing quantity is not the sale quantity.
Do I need an account?
An account is required for checkout. Account registration is available through the enabled store account options.
How is delivery charged?
Delivery to your address is charged separately at checkout from actual Shiprocket rates using the delivery PIN, packed weight and dimensions. If no valid rate is available, checkout cannot proceed; please contact Support. No free-delivery offer is currently configured.
Can I return or replace a product?
Report damaged, defective, incorrect or missing products within 7 days of delivery. Claims require verification. Change-of-mind and customer selection mistakes are excluded. VAAS bears reverse shipping for approved VAAS-fault claims.
What happens to delivery charges on a refund?
Refunds require approval. The eligible product amount, outward delivery charge and related GST are reviewed separately on a case-by-case basis, including partial quantity claims and cancellations. The approved breakdown will show what is being refunded.
Which warranty applies?
The applicable manufacturer warranty governs duration, exclusions and installation conditions for the exact product and series. Please contact Support for product-specific terms.
How can I raise a complaint?
Email support@vaaselectric.com with your order number and a description of the issue. Complaints are acknowledged within 48 hours and resolved within one month. Designated grievance officer details are listed on Legal & Business Information.
Full return & replacement policy · Legal & Business Information





















